昨晚突然發現車架出了狀況. 看在早前廠方免費送給我"完全三年損毀保固"的份上, 不怪他們.
哈哈
今年小弟的流年是如此, 怪不得人.
Dear r32,
We are deeply embarrassed that this was overlooked on your frame! We cannot apologize enough - we are terribly sorry for this mistake.
Unfortunately we will need to have the frame shipped back here so we can fix this. Would you be able to get in touch with the gentlemen at Flying Ball to arrange to return the bike to them so they can send it back to us? We have already provided them with the necessary shipping information and will be shipping the frame back via FedEx International Priority.
You can drop it off with them whenever it is convenient for you; if you would like to ride it for a while and send it back at a later date, that is totally fine. We will take care of this whenever it is convenient for you.
Again, we are extremely sorry that this happened and for the inconvenience. Please let us know if there is anything else you need.
Thank you,
Natascha Grief | Service Manager | Seven Cycles, Inc.
-------- Original Message --------
Subject : Something wrong with my 622 SLX custom frame
Date : Wed, 2 Apr 2014 00:56:02 +0800
From : r32
To :
customs@sevencycles.com <customs@sevencycles.com>
CC : Flying Ball Bicycle Co. Ltd. <fbbikeshop@gmail.com>
Dear sir,
I got my custom 622 SLX frame(S/N #) from Flying Ball Bicycle Co. several days ago, their mechanic cut the fork steerer tube and installed headset for me.
Nobody discoverd that something was lacked on the frame in that day, until today I unpack the frame to assemble and install my new bike.....
There is NO water bottle bosses on the down tube! I re-check the confirmation form(PDF) I ' ve signed on 23rd Jan 2014
Water Bottles :
2 : 1 on ST, 1 on DT was stated.
Seven forgot about the main bottle bosses, I want to have the bosses back, what can we do now? Thank you.
Regards,
r32